Terms of Service

These Terms of Service govern your use of allovens.com and purchases made through ALLOVENS. ALLOVENS is operated by Zhuoer Co., Ltd. In these Terms, “we,” “us,” and “our” refer to Zhuoer Co., Ltd.

Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms. You may not interfere with its operation, attempt to gain unauthorized access, or use it in violation of applicable law.

Please provide accurate and complete information when placing an order or contacting us.

Product Information

We make reasonable efforts to describe our mini paper bouquets and pop-up greeting cards accurately, including their dimensions, materials, colors, and included items.

Colors and appearance may vary slightly due to lighting, photography, production differences, or screen settings. These variations do not affect your right to receive an item that matches its description.

Many of our paper bouquets are folded flat and open into a three-dimensional display. Dimensions, pack quantities, and included items, such as note cards and envelopes, may vary by design. Please review the individual product listing before ordering.

Prices and Promotions

Prices may change from time to time. Price changes do not affect orders we have already accepted.

Applicable shipping charges, taxes, and other charges are shown at checkout as required. Please review the total before placing your order. Promotions and discount codes may be subject to eligibility requirements, expiration dates, or other conditions stated with the offer.

Orders and Order Acceptance

When you place an order, you are requesting to purchase the selected items. An automated order acknowledgment confirms that we received your request. We accept your order when we send a shipping confirmation or expressly confirm acceptance earlier.

Where permitted by applicable law, we may decline, cancel, or limit an order because of an inventory or pricing error, suspected fraud, or a payment authorization issue. If an issue affects your order, we’ll contact you using the details you provided.

If we cancel all or part of an order after collecting payment, we’ll refund the amount paid for the canceled items and any related charges that no longer apply.

Payment

By submitting payment information, you confirm that you are authorized to use the selected payment method. Payments may be processed by third-party providers and may be subject to authorization, verification, and fraud prevention checks.

See our Payment Policy for details.

Shipping, Returns, and Refunds

Please review our Shipping Policy for order processing, delivery estimates, shipping charges, and tracking information. Our Return & Refund Policy explains how to request a return or report a damaged, defective, or incorrect item.

Nothing in these policies limits your mandatory consumer rights under applicable law.

Intellectual Property

ALLOVENS branding and the original website content we own are protected by applicable intellectual property laws. Content used under license and third-party trademarks remain the property of their respective rights holders.

You may use the website content for personal, noncommercial shopping purposes. Reproducing, distributing, modifying, or using protected content commercially requires permission from the relevant rights holder, except where permitted by law.

Limitation of Liability

To the extent permitted by applicable law, Zhuoer Co., Ltd. is not liable for indirect, incidental, special, or consequential losses arising from your use of this website or purchases through ALLOVENS.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. These Terms do not affect your mandatory rights concerning product quality, product descriptions, delivery, returns, refunds, or other remedies available under applicable law.

Changes to These Terms

We may update these Terms by publishing a revised version on allovens.com. Updates apply going forward. Unless required by law or agreed with you, changes do not alter the terms that applied to orders we already accepted.

For questions about these Terms or an order, please reach out through our Contact Us page.