Privacy Policy

This Privacy Policy explains how Zhuoer Co., Ltd., the operator of ALLOVENS, collects, uses, and shares personal information when you visit allovens.com, place an order, or contact us.

Information We Collect

Depending on how you interact with our store, we may collect:

• Contact and delivery information, such as your name, email address, phone number, and billing and shipping addresses.

• Order and transaction information, such as the products you purchase, order history, transaction records, and payment status.

• Customer support information, such as messages you send us and photos you provide when reporting an issue with an order.

• Device and browsing information, such as your IP address, browser and device type, approximate location derived from your IP address, pages you visit, and interactions with our website or communications.

We collect information directly from you, automatically through website technologies, and from providers that help us process payments, fulfill orders, or operate our store. Payment providers may collect and process payment details directly under their own privacy policies.

How We Use Personal Information

We use personal information to:

• Process payments, fulfill orders, and arrange delivery.

• Send order confirmations, tracking updates, and other service messages.

• Provide customer support and handle returns, replacements, and refunds.

• Operate, secure, and improve our website and shopping experience.

• Detect fraud, prevent misuse, and comply with applicable legal obligations.

• Send marketing communications and measure or support advertising where permitted.

You can unsubscribe from promotional emails using the link in those emails. We may still send service messages about your orders or requests.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep your cart working, remember preferences, understand how visitors use the store, and support advertising where applicable.

You can manage cookies through your browser settings and any privacy controls available on our website. Blocking some cookies may affect features such as the cart or checkout.

How We Share Personal Information

We may share personal information with providers that help us run our store. These may include our e-commerce platform, payment processors, fulfillment and delivery partners, customer support providers, fraud prevention services, and analytics or marketing partners.

We may also disclose information when required by law or when reasonably necessary to protect the security of our store or the rights of our customers.

Data Retention and Security

We retain personal information as needed to fulfill orders, provide support, keep business records, resolve disputes, and meet applicable legal obligations. How long we keep information depends on the type of information and why we collected it.

We use reasonable safeguards designed to protect personal information. No method of electronic transmission or storage is completely secure.

Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to request access to, correction of, or deletion of your personal information. You may also have the right to opt out of certain uses or disclosures, including targeted advertising where applicable.

To submit a privacy request, please use our Contact Us page. We may ask for information to verify your identity when appropriate for the type of request.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, data practices, or legal obligations. We will post the updated policy on allovens.com.